Shipping Policy
Order Processing Time
In-Stock Items
Orders containing items that are currently in stock will be processed and prepared for shipment within approximately 1–4 Days.
Made-to-Order / Out-of-Stock Items
Products that are not in stock and require customization or manufacturing will need 13–18 Days of production time before they are ready for shipment.
If your order contains both in-stock and made-to-order items, the order will be shipped together once all items are ready unless otherwise arranged.
All processing times are based on our current shipping experience. Actual times may vary by region. We ship Monday through Friday, excluding weekends and holidays.
Shipping Fee
| Order Amount / Method | Shipping Fee |
|---|---|
| Orders ≥ $59 | Free Shipping |
| Orders < $59 | $6.99 Shipping Fee |
| Expedited Shipping Method | $19.99 Shipping Fee |
Estimated Delivery Time
| Region / Country | Estimated Delivery Time |
|---|---|
| United States & Canada | 7–13 days |
Additional Notes
- Shipping times may vary due to customs, holidays, or unexpected delays.
- Tracking numbers will be provided for all orders.
- If your package is delayed beyond the estimated timeframe, please contact our support team.
Customer Service
Customer Service Email: VIP-customerservice@vivacrown.com